contact@debt-tech.com

TECHNOLOGY

At Debt Tech, we pride ourselves on being a leading third-party debt collection agency that is at the forefront of technology and innovation. Our goal is to provide our clients with the most efficient and effective collection services possible, and we have made significant investments in state-of-the-art technology to support this goal.

AI Advantages

Technologies Utilized For Operations

  1. Automated dialing systems: Our automated dialing systems allow us to make a high volume of calls in a short period of time, maximizing our chances of reaching debtors and reducing the time and resources required to make these calls. These systems also allow us to tailor our messaging and call frequency based on debtor behavior, further increasing our chances of success.
  2. Advanced analytics: We use advanced analytics tools to analyze our data and identify patterns and trends that can inform our collection strategy. These tools allow us to better understand debtor behavior and tailor our approach to maximize our chances of success. Robotic process automation (RPA): We use RPA to automate repetitive tasks, freeing up our staff to focus on more complex and value-added activities. This not only increases our efficiency, but also allows us to provide a higher level of service to our clients
  3. Virtual assistants: We have implemented virtual assistants that can handle simple tasks and
    inquiries, allowing our staff to focus on more complex issues. This helps us to reduce our workload and improve our efficiency.
  4. Artificial intelligence (AI): We are actively exploring and improving the use of AI to improve our collection processes and identify new opportunities for optimization. For example, we are using machine learning algorithms to analyze our data and identify patterns that can inform our collection strategy.

Benefits of Our Technology:

The technologies that we use have numerous benefits for our clients, including:

  1. Increased efficiency: Our technologies allow us to work more efficiently, reducing the time and resources required to collect debts and freeing up our staff to focus on more complex tasks. This means that we can achieve better results in less time, providing a more cost-effective solution for our clients.
  2. Improved collection rates: Our advanced analytics and tailored messaging allow us to identify the most effective collection strategies for each debtor, improving our chances of success. Our virtual assistants and automated dialing systems also allow us to make more contact with debtors, further increasing our collection rates.
  3. Enhanced data security: Our technologies include robust security measures to protect our clients’ data and ensure compliance with relevant regulations.
  4. Increased transparency: Our technologies provide real-time reporting and data analytics, allowing our clients to track the progress of their collections and understand the results of our efforts.

Flexible Automated Collection System

Ontario Systems Corporation’s Flexible Automated Collection System (FACS) gives Debt Tech an unsurpassed advantage to work accounts “smarter,” more efficiently and more effectively. FACS has a modular architecture that allows us to customize system capabilities per each client’s demands. We uses a windows based collection screen which interfaces with the web to allow our staff accurate and easy access to MULTIPLE SKIPTRACING TOOLS! FAC System also uses action response codes and client specific scripts. If a client wants their accounts worked to exact specifications our system can be programmed to meet the client’s requests.

VERIFIED CONTACTS

Verified contacts allows for a direct connect between the intended party and the collection representative. Outbound phone calls are placed using TEXT to SPEECH software which pronounces the intended parties name. The party is given multiple options to verify themselves and then the call is transferred to a live representative. The personalized messaging helps to increase both inbound and outbound connects and that means more collections for our clients.

ARTIVA MANAGER

Debt Tech uses Artiva Manager to monitor and manage our dialing systems. Artiva manager allows our staff to accurately measure the effectiveness of our calling campaigns and strategies. Information is available at the click of a mouse. We can also monitor our staff and coach them while they are actively on an account.

In addition to Verified contacts, we also uses interactive voice responses or IVR. We can provide and obtain information 24 hours a day, as well as take payments thru our IVR. We also use an integrated voice response or IVR to assist after hour phone calls. All phone calls are recorded and available to our clients via an email.

DATA WAREHOUSE

Debt Tech uses data warehouse, and this allows us to customize a report for our clients in the exact format they request. We have many reports already available thru our FACS software but we can also customize our FACS reports in the manner you staff finds appropriate. Data warehouse is used internally to improve reporting and analytics which result in more effective workflows and an elevated business intelligence.